We respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect through this website, how we use it, when we may share it, and the choices available to you.

We operate this website to help property owners and other users find and request water damage restoration services in Grapevine, Tarrant County, Texas, and surrounding service areas. We may connect users who request service with local restoration professionals or service providers who can respond to their needs.

By using this website or submitting information through it, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only information that helps us operate the website, respond to service requests, connect users with appropriate service providers, improve our services, and protect our website.

Information You Provide

When you contact us, request service, call through our website, or submit a form, you may provide information such as:

• Your name
• Phone number
• Email address
• Property or service address
• City, ZIP code, or service location
• Type of water damage or restoration service needed
• Details about the affected property
• Photos or files you choose to submit
• Preferred contact information
• Information included in messages, calls, or other communications with us

Please provide only the information reasonably necessary for us or a service provider to respond to your request.

2. Information We Collect Automatically

When you use our website, certain technical information may reach us automatically through cookies, analytics tools, server logs, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring website or search source
• Approximate geographic area
• Date and time of visits
• Website interactions
• Advertising or campaign source information

We use this information to understand how visitors find and use our website, maintain website security, measure marketing performance, and improve the user experience.

3. Phone and Call Information

When you call a telephone number displayed on our website, we may use call-tracking technology to understand how the call originated and measure the effectiveness of our website and marketing.

Call-related information may include your phone number, call time, call duration, referral source, and general call activity.

If we or a service provider record a telephone call, we will provide any notice or obtain any consent that applicable law requires.

4. How We Use Your Information

We may use personal information to:

• Respond to water damage restoration inquiries
• Determine whether service is available in your location
• Connect you with a restoration professional or service provider
• Help a provider contact you about your requested service
• Communicate about your inquiry
• Operate and maintain our website
• Improve website content and functionality
• Analyze traffic and marketing performance
• Prevent spam, fraud, abuse, and security threats
• Maintain business and service records
• Resolve complaints or disputes
• Comply with legal obligations
• Protect our rights, users, service providers, and website

We do not intentionally collect personal information that we do not reasonably need for these purposes.

5. Service Requests and Local Service Providers

When you submit a request for water damage restoration or another service through this website, you authorize us to use the information you provide to process that request.

We may share the information necessary to handle your inquiry with one or more restoration companies, contractors, technicians, or other service providers that serve your area.

This information may include your:

• Name
• Phone number
• Email address
• Service location
• Requested service
• Property damage details
• Other information you submit with your request

The purpose of this sharing is to help connect you with a provider who can respond to your request.

We may maintain commercial relationships with service providers and may receive compensation for advertising, referrals, marketing services, or qualified customer inquiries.

Once an independent service provider receives your information, that provider may process your information under its own privacy practices and policies.

6. How We May Share Information

We may share personal information with the following categories of recipients when reasonably necessary:

Restoration and Service Professionals

We may provide service-request information to professionals who can respond to your water damage or restoration needs.

Website and Technology Providers

We may use companies that provide services such as:

• Website hosting
• Form processing
• Customer relationship management
• Email delivery
• Call tracking
• Analytics
• Website security
• Data storage
• Technical support

These providers may process information as necessary to perform services for us.

Analytics and Advertising Providers

We may use analytics, advertising, or measurement technologies to understand website activity and determine how visitors reach our website.

These providers may collect device, browsing, cookie, advertising, or interaction information according to their own technologies and privacy practices.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to lawful legal process, investigate fraud, protect safety, enforce our terms, or protect our legal rights.

Business Transactions

If ownership or control of this website or its related business assets changes through a sale, transfer, merger, acquisition, or similar transaction, relevant information may transfer as part of that transaction where permitted by law.

7. Sale, Sharing, and Targeted Advertising

We do not sell sensitive personal data.

When you specifically request restoration services, we may provide the information needed to respond to that request to a relevant service provider. We may receive compensation through commercial marketing or referral relationships with service providers.

Privacy laws may define certain transfers of personal information, advertising activities, or tracking technologies as a “sale,” “sharing,” or use for targeted advertising even when those activities differ from the ordinary meaning of those terms.

Where applicable law gives you the right to opt out of these activities, you may submit an opt-out request through our Contact Us page.

We will process valid requests as required by applicable law.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website and understand how visitors use it.

Cookies may help us:

• Remember website preferences
• Maintain website functionality
• Measure website traffic
• Identify technical problems
• Understand visitor behavior
• Measure advertising performance
• Determine how visitors found our website

Some cookies may come from third-party analytics, advertising, call-tracking, or technology providers.

You can control many cookies through your browser settings. Disabling cookies may affect certain website functions.

Where applicable law requires consent or provides an opt-out right, we will provide appropriate controls.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which we collected it.

Retention periods may depend on factors such as:

• The status of your service request
• Business and recordkeeping requirements
• Fraud prevention
• Security needs
• Contractual requirements
• Dispute resolution
• Applicable legal obligations

When we no longer reasonably need personal information, we may delete, anonymize, or securely dispose of it.

10. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also limit the personal information we collect to information reasonably related to operating the website and handling service requests.

No website, network, transmission method, or electronic storage system can guarantee absolute security. You should avoid sending unnecessary sensitive information through website forms, emails, or other unsecured communications.

11. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising
• Opt out of certain qualifying profiling activities
• Withdraw consent where processing relies on consent
• Appeal certain decisions concerning a privacy request
• Exercise privacy rights without unlawful discrimination

These rights do not apply in every situation, and applicable law may provide exceptions.

12. Texas Privacy Rights

Texas residents may have additional rights under the Texas Data Privacy and Security Act when that law applies to our processing activities.

Eligible Texas consumers may request that we:

• Confirm whether we process their personal data
• Provide access to qualifying personal data
• Correct inaccurate personal data
• Delete qualifying personal data
• Provide qualifying personal data in a portable format
• Stop qualifying processing for targeted advertising
• Stop qualifying sales of personal data
• Stop qualifying profiling activities covered by the law

Texas consumers may also appeal certain decisions we make regarding a privacy request.

We will not unlawfully discriminate against you because you exercised an applicable privacy right.

13. How to Submit a Privacy Request

You may submit a request concerning your personal information through the Contact Us page on this website.

Please clearly identify the request as a Privacy Request and provide enough information for us to understand and verify your request.

For example, tell us whether you want to:

• Access your data
• Correct your data
• Delete your data
• Opt out of qualifying data processing
• Appeal a previous privacy decision

We may need to verify your identity before completing certain requests. We will only request information reasonably necessary for verification.

We will respond within the period required by applicable law.

If we deny a request that carries a legal right of appeal, you may submit an appeal through the same contact method and clearly label it Privacy Appeal.

Texas residents may also have the right to contact the Texas Attorney General concerning qualifying privacy complaints.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, service providers, or other online resources.

We do not control the privacy practices, security, content, or policies of independent third parties. Their own privacy policies govern information you provide directly to them.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children’s Privacy

Our website provides information about property damage and restoration services and does not target children under 13.

We do not knowingly collect personal information from children under 13 through this website.

If we learn that we collected personal information from a child in circumstances that require deletion or parental authorization, we will take appropriate steps as required by law.

16. Sensitive Personal Information

Please do not submit unnecessary sensitive personal information through our website.

Unless reasonably necessary and permitted by law, we do not ask users to provide information such as:

• Social Security numbers
• Financial account credentials
• Medical information
• Government identification numbers
• Biometric identifiers
• Information about race, religion, citizenship, immigration status, or sexual orientation

If a service request requires additional sensitive information, you should provide it directly to the appropriate service provider through a secure method.

17. Email, Phone, and Service Communications

If you contact us or request service, we may use the contact information you provide to respond to your inquiry and communicate about your requested service.

A restoration provider that receives your request may also contact you about that request.

We do not interpret a service inquiry as unlimited permission to send unrelated promotional communications.

Where law requires consent for marketing communications, we will follow applicable consent and opt-out requirements.

18. Do Not Track and Privacy Preference Signals

Some browsers and devices offer privacy signals or “Do Not Track” settings.

Because technologies and legal requirements continue to develop, websites may respond differently to these signals.

Where applicable law requires us to recognize a qualifying universal opt-out mechanism or privacy preference signal, we will honor it as required.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our website, data practices, service relationships, technology, or legal obligations change.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage users to review this page periodically to understand our current privacy practices.

20. Contact Us

If you have questions about this Privacy Policy, our information practices, or a privacy request, contact us through the Contact Us page on this website.

Please include Privacy Request in your message when your inquiry concerns access, correction, deletion, opt-out rights, or another privacy matter.